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FREQUENTLY ASKED QUESTIONS
We only pop in 100% corn oil and use gluten free NON GMO Jumbo popcorn kernels.
How can I keep my kettle korn fresh?Here are some recommendations to keep your kettle korn fresh: * We pop our kettle corn without preservatives * Enjoy our fresh made recipes right away * Keep the bag sealed when not consuming the kettle korn * Exposure to adverse weather conditions such as high heat and humidity can cause kettle korn to lose freshness * After kettle korn has been opened, store it in an air-tight container * Never refrigerate, freeze, reheat or microwave the kettle korn * Our kettle korn can stay fresh for up to four weeks Returns * Shipped items cannot be returned. If you have an issue with an item that has been shipped, please email us directly within 3 days after receiving your order. * In store returns are determined on a case by case basis. * Custom orders are non - refundable Cancelation Policy * All orders requested and popped with custom colors and or flavors are non - refundable or returnable * All order cancellations of party favors must be provided to us via email at least 10 days prior to the event. Shipping *Shipping is calculated and delivered by USPS or UPS and shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Can you come to our event and pop onsite?We'll bring 2 of our most popular flavors: Choose between Fried Chicken, Klassic Sweet & Salty, Caramel or Toffee Popped Fresh On-Site Set up and popping onsite fee is $100 per every 2 hours plus $2.50 per 5 cup 8x8 size bags or $5 per 10 cup 8x12 size bags (100 bags minimum). - Add additional serving hours, add $50 per hour - Additional Servings $2.50 per each 5 cup bag or $5 per each 10 cup bag - $200 deposit will be required 2 weeks prior to the event If you have any questions please email us at firstname.lastname@example.org or call 704- 327-6044
How far in advance to I need to place my order for store pickup or delivery?* Allow at least 2 weeks (14 days) for larger store pickup orders. * Allow at least 1 week for smaller orders unless prior arrangements have been made. * Orders need to be placed at least 2 weeks (14 days) in advance for orders bring shipped and needed by a certain day.
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